Echo Healthcare -> MeLiSA
Enabling efficient medical
simulation support services
Brief
Echo Healthcare provides advanced medical simulation and education products to leading universities and institutions. However, managing simulators required frequent expert assistance, which made real-time support difficult.
Services
Project Management
UX Research
User Interface Design
React Native Development
Back-end Development
Deliverables
MeLiSA Mobile App
MeLiSA Admin Mobile App
Domain
Healthcare and Education Technology
Challenge
Discovery
MeLiSA App
For end-users to request and receive live or scheduled support.
Echo Company App
For representatives to manage requests, availability, and support sessions.
Approach
Our process began with detailed user journey mapping and flow diagrams to ensure every scenario was covered. We validated low-fidelity wireframes with real users before finalizing the visual direction. Every design decision was guided by Echo Healthcare’s brand and accessibility standards.
We focused on making the experience:
Simple
One-tap access to help.
Consistent
Unified interface across roles.
Reliable
Built for real-time use in high-pressure environments.
Design and Development
We delivered two synchronized mobile apps with clear role-based functionality.
MeLiSA App (End-users)
Echo Company App (Representatives & Admins)
MeLiSA / End-users
Echo Company / Company Representatives
Echo Company / Admin
Outcome
The new mobile ecosystem transformed how Echo Healthcare’s support team operated.
Response times dropped from minutes to seconds
User satisfaction improved across institutions
Administrative overhead reduced significantly
Start Your Next Journey With Us
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