Enabling efficient medical simulation support services.

Echo Healthcare provides advanced medical simulation and education products to leading universities and institutions. However, managing simulators required frequent expert assistance, which made real-time support difficult.

Buzzinga Co. partnered with Echo Healthcare to design and develop MeLiSA (Master Level Service Agreement), a mobile solution that connects users with simulator experts in under a minute, transforming their support operations.

The existing web-based system made real-time assistance slow and complex. Users in classrooms and labs often needed quick, hands-free help. We needed to create a mobile-first solution that offered instant connection to simulator experts through audio, video, or chat with minimal steps.

We conducted workshops with Echo Healthcare's support and sales teams to understand user needs and workflows. The research revealed three key user types: End-users, Company Representatives, and Admins, each requiring different tools and permissions.

Our process began with detailed user journey mapping and flow diagrams to ensure every scenario was covered. We validated low-fidelity wireframes with real users before finalizing the visual direction. Every design decision was guided by Echo Healthcare's brand and accessibility standards.

We delivered two synchronized mobile apps with clear role-based functionality. Across both apps:

The new mobile ecosystem transformed how Echo Healthcare's support team operated.